Effective Date: 1 January 2025
1. Overview
These Terms and Conditions govern your use of francine-lehner.ch, including purchasing digital and printed books. By accessing our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. Intellectual Property
All content on this website, including text, images, designs, and intellectual property rights related to the books, belongs to Mme Francine Lehner. Any unauthorized use, reproduction, or distribution is strictly prohibited.
3. Purchasing Terms
Digital Books:
- Delivered electronically upon successful payment.
- Ensure you provide a valid email address for delivery.
Printed Books:
- Shipped to the address provided after checkout.
- Delivery times may vary depending on location and shipping method selected.
4. Payment
Payments are processed securely using Stripe Gateway.
Prices displayed are in Swiss Francs (CHF) and include applicable taxes unless stated otherwise.
5. Returns and Refunds
Refer to our Refund Policy for detailed information on returns and refunds.
6. Limitation of Liability
We are not responsible for indirect, incidental, or consequential damages, including loss of data or revenue, arising from your use of our website or services.
7. Governing Law
These Terms and Conditions are governed by the laws of Switzerland. Any disputes will be resolved exclusively in the courts of Geneva, Switzerland.
8. Amendments
We reserve the right to update these terms at any time. Changes will be communicated via the website.
For further inquiries, contact us at francinelehner@gmail.com
Effective Date: 1 January 2025
1. Support Hours Our customer support team is available to assist you during the following hours:
Monday to Friday: 9:00 AM - 6:00 PM, Zurich Time Zone]
Weekends and Holidays: Limited support available.
2. Contact Methods
Email: francinelehner@gmail.com
Phone: +41227563136
Live Chat: Available during support hours on our website from March 2025.
3. Response Times
We aim to respond to all inquiries within 4-8 hours. Complex issues may require additional time for resolution.
4. Support Scope
Assistance with orders, payments, and account issues.
Guidance on accessing digital books and troubleshooting downloads.
Support for returns and refunds in line with our Refund Policy.
For support inquiries, contact us at francinelehner@gmail.com
Effective Date: 1 January 2025
1. Seller Information
Business Name: Francine Lehner
Address: 1236 Cartigny, Geneva - Switzerland
Contact Email: francinelehner@gmail.com
Phone Number: +41227563136
2. Product Information
Digital Books: Delivered electronically upon purchase.
Printed Books: Shipped to the address provided at checkout. Delivery times vary based on location.
Pricing: All prices are listed in Swiss Francs (CHF) and include applicable taxes unless stated otherwise.
3. Payment Processing
Payments are securely processed through Stripe and Paypal. Your payment details are handled in accordance with our Privacy Policy.
4. Consumer Rights
Customers have the right to:
Access accurate product information before purchase.
Request returns or refunds in line with our Refund Policy.
Contact our customer support team for assistance.
5. Governing Laws and Dispute Resolution
All transactions are subject to the laws of Switzerland. In case of disputes, contact our support team to seek resolution. Legal disputes will be handled in the courts of Geneva.
Effective Date: 1 January 2025
1. Shipping Methods
We offer the following shipping options for printed books:
Standard Shipping: Delivery within 5 business days.
Expedited Shipping: Delivery within 3 business days.
2. Shipping Rates
Shipping rates are calculated based on the destination, shipping method selected, and order weight. Final shipping costs will be displayed at checkout.
3. Order Processing Time
Orders are processed within 2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
4. International Shipping
We ship to select international locations. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
5. Tracking Information
Once your order is shipped, you will receive an email with tracking details.
You can track your shipment through La Poste ( laposte.fr ) using the provided tracking number.
6. Delays and Issues
While we strive for timely delivery, unforeseen circumstances such as weather, customs, or carrier delays may affect shipping times.
For issues with your shipment, contact us at francinelehner@gmail.com.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Contact
For shipping-related inquiries, reach out to us at francinelehner@gmail.com