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Refund Policy

Effective Date: 1 January 2025


1. Refund Policy for Digital Books

Due to the nature of digital products, all sales of digital books are final and non-refundable. We recommend verifying the product details before purchase.


2. Refund Policy for Printed Books


  • Eligibility for Returns:

    • Printed books can be returned within 30 days of delivery if they are defective, damaged, or incorrect.

    • Books must be returned in their original condition and packaging.

  • Non-Eligible Returns:

    • Returns due to customer error, such as providing an incorrect address.


3. Return Process To initiate a return, follow these steps:

  • Contact us at francinelehner@gmail.com with your order number and details of the issue.

  • Provide photographic evidence of the damage or defect, if applicable.

  • Upon approval, you will receive a return authorization and instructions for shipping the item back.


4. Refund Process

  • Refunds will be processed within 7 business days after receiving and inspecting the returned item.

  • Refunds will be credited to the original payment method.


5. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • In cases of our error, we will cover return shipping costs and refund the original shipping charges.


6. Contact

For refund or return inquiries, reach out to us at francinelehner@gmail.com

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